Over the course of my career, I've proven to be an exemplary professional with unique interpersonal skills and a devout sense of loyalty to both customer and company. I can think analytically and strategically to implement innovative solutions and am highly focused and dedicated when it comes to achieving any task set before me. My empathy and my compassion when combined with my constant willingness to learn and improve makes me the person I am today: hard working, dedicated, fun professional with never-ending passion.
Provide onsite, phone, email, and chat support for end user systems and applications. In collaboration with team members and IT leadership, implement great support processes, procedures, and documentation. Deploy automated, self service capabilities with tools like Chef, CrashPlan and Jira. Identify opportunities for business enablement through smart use of technology. Order, receive, track, and issue hardware, software, and peripherals.
Support of audio visual (A/V) systems including video, phone, and video conferencing support. A/V video client installation and account support. Phone, walk-up and, inbound ticket queue support for incoming global employee IT service requests. Resolution of IT service requests over phone and through trouble tickets. Determine proper escalation path for non-resolvable first level issues. Assist with machine imaging and prep when needed. Monitor internal system notifications for proactive response, and communication of any outages or system down time.
Effectively support the needs of the Service business while exceeding metrics, growing team members for advancement, and developing tactical service strategies. Support consumer and business customers by providing extraordinary service, analysis, support, and repair/service options. Provide education to visiting customers in use of software and hardware. Complete physical repairs to portable and desktop computer products/systems. Ensure relationships between MacMedia and its users remain strong.
As a Genius, I demonstrated an unparalleled ability to solve issues and repair relationships with a strong sense of compassion, urgency, and empathy. I provided frontline support and assistance for all Apple products from Macs to iPhones, iPads and iPods with an emphasis on individual attention even when multi-tasking. I was responsible for repairing these products and returning them to guests in a timely manner. Furthermore, I acted as a support both from a technical and developmental standpoint for peers and coworkers.
Within this position, I provided high-level administrative support for department heads while overseeing a vehicle fleet of an accumulated $23 million value. I performed analysis using a variety of computer databases and systems while also administering and maintaining 600 vehicle authorizations. I reviewed and maintained assignment records for all vehicles, prepared meeting agendas and carefully monitored all actionable items. I also developed spreadsheets to improve and inform quality office initiatives, and supplied vehicle fleet database information and procedural training to twenty-nine section leaders, in addition to overseeing financial records and transactions for those vehicle fleets.
Apart from helping folks with their technology issues, I enjoy spending most of my time being with my wife and two chihuahuas. We like to play video games and watch Twitch.
I also spend a large amount of my free time exploring the latest technology advancements and trying to learn as much as I can. Linux Academy is currently where I spend most of my online time.